Existing Home - Electricity Retailer Switch

Version 1.0 · Last updated 2 September 2026

Use this article when

A Basis meter is installed, the property is livened, and your customer wants a different retailer.

What happens to the meter

Nothing. The Basis meter stays. Your customer keeps the meter, the Basis app and their data. No site visit is necessary. No electrician is necessary.

This is the point of a Basis meter. Once it is in, retailer choice belongs to your customer, and it stays theirs.

Which retailers you can move to

Most major retailers in New Zealand accept a property with a Basis meter today.

More retailers are being onboarded. The list below is current. Ask us for the latest position before you commit a job.

Steps

1. Check the new retailer in the list above.
2. Your customer contacts the new retailer and requests the switch.
3. The new retailer completes the switch.
   
   

What your customer will see

A standard retailer switch. The new retailer reads the Basis meter remotely. There is no meter change and no interruption to supply.

If the retailer is not listed

Call us on 0800 995 085 or email metering@wearebasis.com. We add retailers regularly, and we can tell you the current position for any retailer.