Your Basis Smart Panel offers unparalleled access to control and visibility of your power usage. Where your home has had a previous tenant or owner, it's important to protect access.
Starting in Q3 2025, the panel administrator will have the ability to manage all users connected to their Basis Smart Panel.
If you have recently purchased a home with a pre-installed Basis Smart Panel and have not received admin rights from the previous owner, or if you are moving in before Q3 2025, please reach out to the Basis team immediately at helpme@wearebasis.com and we will help get this sorted!