How do I change my electricity retailer or plan on the app?

Whether you've switched providers, moved to a new plan, or both, updating your details in the Basis Home app is quick and straightforward.

Here’s how to make the change:

• Open the Basis Home app and go to Settings by clicking on your user avatar at the top right of your screen

• Tap on Energy Plan and tap Manage

• From there, you can update your retailer details or choose a new plan. You can also add custom pricing plan, scroll down and tap custom plan. 
  

• Select the start date of your plan 
• Tap confirm
  
• Your plan is being processed, we will notify you when its done