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How do I add/change my electricity retailer or plan on the app?

First time adding your retail plan or have you changed your electricity retailer? Here's how to add or update your details in the app.

Whether this is your first time adding your plan or you've switched providers, moved to a new plan, or both, updating your details in the Basis Home app is quick and straightforward.

➕ Adding your retail plan:

Steps:

  • Open the Basis Home app and go to Settings by clicking on your user avatar at the top right of your screen

  • Tap on Energy Plan and tap Start  

  • You will see a screen that will show your ICP number, Your retailer and address

    ICP Number: is a unique 15-character code that identifies a specific electricity or gas connection point on New Zealand's national network

    • If it is correct click 'Continue'

    • If your retail is incorrect click on on the retailer name and select the correct retailer 

  • Tap on the 'plan title' to type in the plan title 
  • Select the 'plan type' - Anytime or Time of use 
  • Anytime: a 24-hour continuous supply of power charged at a single flat rate, no matter what time of day or night you use it
  • Time of Use (TOU): a billing structure where the cost of electricity changes depending on the time of day, day of the week, or season.

  • Select the 'start date' of your plan - You can find this in your power bill

  • 'Select GST', if your rate us GST inclusive or exclusive
  • Add 'Daily Charge'
  • 'Add charges'
    • if Anytime - simply add the charge.
    • If it is time of use, you will need to add in Peak and Off Peak charge. 
    • Add Night charge if there is a different charge for night 
    • If you have Solar charge add this here 
  • Where you have time of use - Add the time of use periods - Tap 'done'
  • Tap add
  • Your plan is being processed, we will notify you when its done 


🔺Change your retail provider:

Steps:

  • Open the Basis Home app and go to Settings by clicking on your user avatar at the top right of your screen

  • Tap on Energy Plan and tap Manage

  • From there, you can update your retailer details or choose a new plan. You can also add custom pricing plan, scroll down and tap custom plan. 

  • Select the start date of your plan 
  • Tap confirm
  • Your plan is being processed, we will notify you when its done