If you can't find the answer to your query in our knowledge base, please get in touch with the customer team
We try to cover all our frequent queries in the articles on this website, but now and again something will come up that we haven't been asked before. That's not a problem! You can always get in touch with our friendly customer support team by emailing helpme@wearebasis.com or filling out our support form here.
Our team is available Monday through Friday, 9am to 5pm, and will come back to you within three business days for non-urgent queries.
If you have an electrical emergency, please contact your electrician or emergency services in the first instance.