How does the firmware update process work?

Firmware updates keep your Basis system secure, reliable, and up to date.

Depending on your role i.e. user or installer, the process is completed through either the Home App or the Trade App.

Home users will be notified in the Home App when a firmware update is available.

🔄 Steps to Update:

• Open the Home App
  • A prompt will appear if an update is available.

• Begin the Update
  • You must be physically near the panel.
  • Press the Basis button on the panel to confirm.
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• System Actions
  • The firmware update will download.
  • The System Manager will restart, temporarily disconnecting from the internet.
• Circuit and Power Updates

• • Circuits will update.

  • When prompted by the app, press the Basis button twice.

  • This will cause a temporary whole-home power loss.

Once the update is complete, the system will return to normal operation. And you're all set!

When using the Trade App, firmware updates become available after you connect to a panel.

🔄 Steps to Update:

• Connect to the Panel

  • Ensure Bluetooth connection to the panel is established.

• Initiate the Update

  • The app will automatically check for firmware updates.

  • If available, you’ll be prompted to begin the update.

• Start Update Process

  • The update will be downloaded to the panel.

  • The System Manager will restart.

  • The circuits will begin updating.

• Physical Confirmation

  • You will be prompted to press the Basis button twice on the panel to proceed.

• Temporary Power Loss

  • Power to the home will be briefly interrupted during the circuit update.

Once the update completes, normal configuration access is restored.