Why can I not see my package name on the Home App anymore?

 

If you’ve noticed that your Home App now lists your package as “Basis Basis,” there’s no need to worry! We’ve streamlined our Basis Smart Panel packages, bringing everything together into one simple, all-inclusive offering so you can easily enjoy everything Basis has to offer.

With this update, you’ll get access to all our features automatically when you have a panel in your home.

If you have any questions or would like to know more about how this change works for you, our support team is here and happy to help!