Troubleshooting

Basis Smart Panel

• How do I reset a circuit?
• I've changed my Wifi password or network; how do I change this on the Basis Smart Panel?
• How can I better secure the door on the panel?

Basis Home App

• How do I reset my app password?
• How can I make sure previous owners of my home do not have access to my panel or data?
• What do I do if I accidentally set the wrong circuit to standby?
• I have two Basis Smart panels, how do I view my usage?
• Why does the Home app show I have limited data?