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How do I send a bug report and what is it?

The quickest way to get our team to review an issue with your Basis panel is to submit a bug report. This article explains how.

A bug report is a message you send to our team when something in your Basis panel is not working as expected. It helps us understand the issue, review what happened, and investigate it faster.

You can send us a bug report via the Home App (or Trade App)

Just go to Settings > Support > Report a Bug 

Fill in the details and hit send. It's as easy as that!

A good bug report includes details like what went wrong, when it happened, and any steps you took before the issue appeared, and screenshots or videos to make it better! The more info there is, the easier it is for our team to find the cause and help resolve it.