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Help Center

FAQs

FAQs

How do I get in touch with your support team?

General Queries

I bought a house with a Basis Panel. What is it?

Does the Basis Smart Panel replace ripple control of my hot water?

How much data does the Basis Smart Panel use?

Which power companies can I use the Basis Smart Panel with?

Do any EDBs or retailers not accept the Basis Smart Meter?

Can I use the Basis Smart Panel with my existing solar / photovoltaic setup?

Does the Basis Smart Panel support EV chargers, and to what capacity?

How does the Basis Smart Panel control multiple appliances on a single circuit?

If I move house, how can I take my Basis Smart Panel with me?

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Before I Buy

How do I know what is right for me?

What support do you offer after installation?

Do you have a returns policy for the panel?

What is the expected lifetime of the Basis Smart Panel?

Can I connect the Basis Smart Panel to my existing home automation system?

When will Basis offer a 3 phase option?

Do I need wifi for the Basis Smart Panel?

Is the Basis Smart Panel suitable if I am a medically dependent electricity consumer?

Can I use the Basis Smart Panel for light commercial use?

Can the Basis Smart Panel be installed outside?

Can I install the Basis Smart Panel in a steel framed house?

Does the Basis Smart Panel come in other colours?

Can I paint over the Basis Smart Panel to match my wall colour?

Does Basis offer a surface mount option for the Smart Panel?

What happens to the functionality of the Smart Panel if Basis ceases to operate?

What is the Basis Smart Panel Warranty?

How do I purchase a Basis Smart Panel?

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Basis Certified Electricians

Why does the Basis Smart Panel have to be installed by a Basis Certified Electrician?

How can I get in touch with a Basis Certified Electrician?

Does a Basis Smart Panel lock me in to only using Basis endorsed electricians?

Can my electrician remotely monitor my power usage and control my appliances?

Data

What does Basis do with my data?

Does Basis offer a web based interface for data access via tablet or PC?

Does Basis offer an external display for monitoring?

If I have replaced a Basis Panel under warranty, will I still have access to my consumption data from the previous panel?

If I move, what happens to my data associated to the panel? What options do I have?

Does Basis have an open API?

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When Things Go Awry

How do I submit a complaint or feedback?

Something has gone wrong, how do I initiate a warranty claim?