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FAQs
General Queries
- I bought a house with a Basis Panel. What is it?
- Does the Basis Smart Panel replace ripple control of my hot water?
- How much data does the Basis Smart Panel use?
- Which power companies can I use the Basis Smart Panel with?
- Do any EDBs or retailers not accept the Basis Smart Meter?
- Can I use the Basis Smart Panel with my existing solar / photovoltaic setup?
- Does the Basis Smart Panel support EV chargers, and to what capacity?
- How does the Basis Smart Panel control multiple appliances on a single circuit?
- If I move house, how can I take my Basis Smart Panel with me?
Before I Buy
- How do I know what is right for me?
- What support do you offer after installation?
- Do you have a returns policy for the panel?
- What is the expected lifetime of the Basis Smart Panel?
- Can I connect the Basis Smart Panel to my existing home automation system?
- When will Basis offer a 3 phase option?
- Do I need wifi for the Basis Smart Panel?
- Is the Basis Smart Panel suitable if I am a medically dependent electricity consumer?
- Can I use the Basis Smart Panel for light commercial use?
- Can the Basis Smart Panel be installed outside?
- Can I install the Basis Smart Panel in a steel framed house?
- Does the Basis Smart Panel come in other colours?
- Can I paint over the Basis Smart Panel to match my wall colour?
- Does Basis offer a surface mount option for the Smart Panel?
- What happens to the functionality of the Smart Panel if Basis ceases to operate?
- What is the Basis Smart Panel Warranty?
- How do I purchase a Basis Smart Panel?
- Can the Basis Smart Panel measure power factor?
Basis Certified Electricians
- Why does the Basis Smart Panel have to be installed by a Basis Certified Electrician?
- How can I get in touch with a Basis Certified Electrician?
- Does a Basis Smart Panel lock me in to only using Basis endorsed electricians?
- Can my electrician remotely monitor my power usage and control my appliances?
Data
- What does Basis do with my data?
- Does Basis offer a web based interface for data access via tablet or PC?
- Does Basis offer an external display for monitoring?
- If I have replaced a Basis Panel under warranty, will I still have access to my consumption data from the previous panel?
- If I move, what happens to my data associated to the panel? What options do I have?
- Does Basis have an open API?